We want you to love your gear. If you don't, we make it easy to make it right.
Shipping
• Processing: All orders are processed within 1-3 business days. Made-to-order boots require 2-4 weeks for production.
• Delivery: We ship via trusted carriers. For most countries, ETA is 8-14 days. Due to force majeure and holidays, delivery may be delayed.
• Tracking: You will receive a tracking number via email as soon as your order ships.
Returns & Exchanges
• Easy 15-Day Policy: Return items in original, unworn condition with tags attached within 15 days for a refund or exchange.
• How to Start: Initiate a return by contacting us at support@crushonretro.com with your order number.
• Return Shipping: Customers are responsible for return shipping costs.
Custom Boots
For custom boot orders involving leather changes, sole alterations, special sizes (45-49), or any other non-standard modifications, these items are final sale and cannot be returned or exchanged unless there is a manufacturing defect.
Quality Defect
A quality defect refers to a manufacturing or material flaw that is identified upon receipt of the product, before any use or wear. Please inspect your items upon arrival. Claims regarding quality defects will not be accepted for items that have been worn, show signs of use, or are reported significantly after delivery.
Got questions? See our full Shipping & Returns Policy.
