Returns & Exchanges Policy

Cancel Order

For unshipped orders, buyers can request a refund, but are responsible for a 6% transaction fee (charged by Paypal and is non-refundable, either through Paypal or credit card by Paypal).

Once the package is shipped, the order cannot be canceled, please do not reject the package or we reserve the right not to refund.

Returns

The buyer needs to initiate the return within 14 days of receiving the item, after that time the return will not be able to be claimed. Email support@crushonretro.com to start a return and get instructions.

Items must be unused, unworn and in perfect condition. Items must be complete, and in a saleable condition, without any marks of dirt or grease.

If there is no product quality issue, the buyer is responsible for return shipping costs. For returns due to defects or damage, we will cover the shipping cost.

Note that customized boots cannot be returned or exchanged, such as upgraded leathers (Horween, Horsebutt), change the outsoles, special sizes (45 and above), etc.

Refunds

You will receive a full refund including shipping costs for damaged or poor quality items. For other returns, buyers are responsible for a 6% transaction fee (charged by Paypal and non-refundable) and ultimately receive a refund of 94% of the order amount, within 1-3 days. Priority shipping fees are non-refundable.

Refunds will be processed after we received the return and completed the inspection, usually, it takes 1-2 business days.

Note: EU countries VAT is not refundable as we paid for the buyer and the local government will not refund us.

Exchanges

You have 14 days to exchange items. Email support@crushonretro.com to start an exchange, return the original item, and once received, we will ship the replacement.

We do charge a shipping fee for exchanges. Please contact us for details on exchange shipping costs.

To start a return, refund or exchange, email us at support@crushonretro.com with your order number and reason. We want you to love what you purchased, so please contact us if you have any issues or questions!