Returns & Exchanges Policy

Canceling Your Order

  • Before Shipping: You may request a refund for unshipped orders. A 6% transaction fee applies (charged by PayPal and non-refundable).
  • After Shipping: Orders cannot be canceled once shipped. Please do not reject the package, as this may void your right to a refund.

Returns

Timeframe and Process

  • Return window: 2 weeks from delivery
  • To start a return: Email support@crushonretro.com with your order number and reason
  • We'll provide detailed return instructions by email

Return Conditions

Items must be:

  • Unused and unworn
  • In original condition
  • Complete with all parts
  • Free from dirt, creases, or marks
  • In saleable condition

Return Shipping Costs

  • Buyer pays return shipping
  • Customs duties for returns are the buyer's responsibility

Non-Returnable Items

Custom boots cannot be returned or exchanged, including:

  • Changed leathers (Local leather, Horween, Horsebutt and etc.)
  • Modified outsoles
  • Special sizes (45 and above)

Refunds

Refund Amount

  • Returns: 94% of order amount (6% PayPal fee is non-refundable)
  • VAT for EU countries is not refundable
  • Priority/Expedited shipping fees are non-refundable

Refund Timeline

  • Processing begins after item inspection
  • Typical processing time: 1-2 business days

Exchanges

Exchange Process

  • Exchange window: 2 weeks from delivery
  • Email support@crushonretro.com to initiate
  • Return original item first
  • Replacement ships after original item is received
  • Shipping fees apply (contact us for specific costs)

International Orders

  • We cover European Union countries VAT and customs fees for Canada and US orders
  • For other countries, customs fees and import duties are the buyer's responsibility
  • These fees are not included in the purchase price
  • We cannot predict these charges as they vary by country
  • Any customs duties arising from returns are also the buyer's responsibility

Contact Us

Need help? Have questions? We're here to help!

We want you to be completely satisfied with your purchase. Please don't hesitate to reach out with any concerns or questions.